FAQ

Yes, this can be done safely via TicketSwap with SecureSwap. The main buyer first needs to navigate tot he order overview via the “My Order” button in the personalisation mail. If resale is allowed, a “Swap” button will automatically appear next to your ticket in your order overview. Through that button, you can securely offer your ticket, and once sold, it will be immediately invalidated for you and reissued to the buyer. This way, you can be sure the new owner has a valid ticket and fraud is prevented.

Click on the button below to see which countries TicketSwap does support to re-sell your ticket(s).

Tickets are sent at the latest 24 hours before the event. The main buyer will then receive an email with all ticket(s) in PDF format, including a QR code. We do this to limit reselling and keep tickets secure. If tickets are made available earlier or later, this will always be clearly stated in the confirmation email you receive immediately after purchase.

In our ticket shop you can pay securely with a variety of payment methods like iDEAL, Credit Card, Klarna and more. At checkout you will see the exact options available to you. Please note that service fees apply; these are necessary to provide the ticket service and customer support.

Yes. After a successful payment, you will immediately receive a confirmation email, plus an email with information about ticket personalisation. Always check your inbox and spam folder.

If you are the main booker, follow the steps below to personalise your ticket.
IMPORTANT: You can personalise only one ticket of each type of ticket per e-mail address.

• After your order, you will receive both a confirmation email and a personalisation email. Click on the ‘my order’ button in this email.
• You will see an overview of all tickets in your order.
• Click on ‘Personalise’
• Fill in your details
• Confirm

You will now see your name on the ticket in the order, this means your ticket has been successfully claimed.

If you are not the main booker and have received an invitation to personalise your ticket, follow these steps:
1) Open the invitation link
2) Log in or create an account
3) Use your own email address (not that of the main booker).
4) Fill in your details
5) Confirm

You will now see your name linked to the ticket, this means personalisation was successful.

At our events, all tickets must be personalised. This means you (as the main booker) must claim your own ticket. If you purchased tickets for others, you can send them the invite link for their ticket so they can personalise it themselves. At the entrance, ID may be requested.

Yes, you can change a name on a ticket until the tickets are sent out (usually 24 hours before the event). The main buyer needs to navigate to the order overview via the “My Order” button in the order personalisation mail. Next to your ticket, click on “Depersonalise” to unlink the name from the ticket. Then click on “Invite” to copy a link you can send to someone else. They can then use that link to personalise the ticket for themselves.

The details on your ticket must exactly match your ID. If not, the event reserves the right to deny you entry. Make sure to provide correct details when purchasing and always bring valid ID with you. 

Rotterdam Ahoy
Ahoyweg 10
3084 BA Rotterdam 

13 maart 2027

Je kan overal met je pinpas betalen. Cash wordt hier niet aangenomen. Wil je toch met cash betalen haal dan munten op de begaande grond bij de muntenkassa.  

Neem voor vragen over gevonden voorwerpen en ingenomen voorwerpen contact op met onze front office. Je kunt de front office bereiken via telefoonnummer 010-293 3300 of via info@ahoy.nl. 

Voor bezoekers met een beperking biedt Rotterdam Ahoy diverse voorzieningen om het bezoek zo comfortabel en toegankelijk mogelijk te maken. Direct bij de hoofdingang bevindt zich een taxistandplaats waar mindervalide bezoekers zich kunnen laten afzetten. Daarnaast zijn er op het grote parkeerterrein, eveneens pal naast de hoofdingang, voldoende gereserveerde parkeerplaatsen voor mindervaliden. De kosten voor parkeren bedragen €19,50 per parkeerplek. 

Binnen Ahoy, en dus ook in de Ahoy Arena, zijn liften aanwezig die toegang bieden tot alle niveaus. De toiletten zijn aangepast voor mindervalide bezoekers en uitgerust met een alarmsysteem voor extra veiligheid. 

Voor rolstoelgebruikers zijn er speciale faciliteiten beschikbaar. Er is een speciaal Miva-deck geplaatst aan de rechterzijde van de zaal. Iedere rolstoelgebruiker kan plaatsnemen samen met één begeleider. Deze begeleider is verantwoordelijk voor ondersteuning tijdens het bezoek en dient eveneens in het bezit te zijn van een geldig toegangsbewijs. Rolstoelgebruikers en hun begeleiders kunnen gebruikmaken van dezelfde ingang als overige bezoekers. 

You can bring the following to the festival:

• Earplugs
• Power banks
• Deodorant and sunscreen (In their original, sealed package. Pressurized spray cans and perfume bottles are not permitted.)
• Medication (You need a doctor’s note to bring these)
• Proof of identification (ID card, passport or driver’s license)
• A sweater or jacket in case it cools down
• Keep your ticket ready at the entrance ;)

You’re not allowed to bring the following to the festival:

• Food & drinks
• Fireworks
• Speakers or music installations
• Sharp knives and other tools
• Mopeds/scooters, quads, and all other motorized vehicles
• Drugs or other narcotic- or psychedelic mediates
• Dry ice or laughing gas
• Graffiti, spray cans, paint, etc.
• Clothes that can be seen as provocative
• No clothes, scarfs, or flags from soccer clubs
• Stickers, flyers, or other promotional material

There are enough establishments where you can buy food or drinks at the festival. You’re not allowed to bring your own food or drinks. This will be checked at the entrances.  

If you follow a specific diet for medical reasons, you need to be able to show a doctor’s note. Don’t have a doctor’s note? Please send us an email at info@b2s.nl.

Water is for everyone! That’s why you can always fill up your bottle or with water at the tap water points at the toilets. 

B2S adheres to the local police force's drugs policy. This is a zero-tolerance policy. This means that no form of soft and/or hard drugs is permitted, i.e., weed and hash are also prohibited. Police will be monitoring the situation closely. When you bring banned substances, you might be denied and will risk a fine or community service.

Take care of each other! Never leave someone alone when they’re feeling unwell. Friends who rave together, stay together. During the party, we celebrate safe. When you have questions about for example alcohol and/or drugs, go to the Celebrate Safe stand. The Unity staff will give you tips when you’re not feeling well, but go to first aid if you have serious complaints. They are there to help you. Check the Celebrate Safe [website](https://www.celebratesafe.nl "Celebrate Safe") for more information.

Feeling unwell, please go to the first aid or find other crew members. They are your friends and they are there for your safety. Be honest to them. The more they know, the better they can help you.

There will be sufficient toilets at the festival grounds. The toilets are for free, so make sure you use them. At every toilet group, there is a toilet that is accessible to people with disabilities. The festival is organized in a natural environment, please respect this. Actions will be taken against public urinating.

Cameras, SLRs and video cameras may be taken into the festival. Take as many great photos and videos as you can and make sure to share them on social media! Professional recording equipment is not permitted without a media pass.

We use a recycling system that ensures that plastic and tin waste can be recycled to a high standard. You will receive a recycle token from us upon arrival that you can hand in when ordering your first drink in a plastic cup/bottle or can.

• How does it work?
• First drink? Hand in your recycle token when you order at the bar.
• Going to get your next drink or don’t want one yet? Take your empty cup/bottle/can to a bar or recycle point and trade it for a new drink or a recycle token.
• Make sure you don’t lose your cup/bottle/can, otherwise it will cost you 0,5 token.
• Going home? Take your empty cup/bottle with you to the bar and trade it for a recycle token. You can use the recycle token at all B2S events.

Please note: this token is not a consumption token and has no € value, it can only be used as a deposit.

The minimum age for admission is 18. In case of any doubt, you may be asked to show identification proving your age. Please bring valid proof of identification with you so you do not risk being refused entry. Valid proof of identification includes a driver’s license, valid passport, or identity card. A copy or photo of your identification is not valid.